Gold Starfish Stud Earrings

At Vellura Jewellery, we are committed to delivering your order in a timely and secure manner. Please read our shipping terms below for complete transparency on how and when your order will reach you.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Custom orders or high-volume periods (festive seasons, sales) may take additional time.
• Orders placed on Sundays or public holidays will be processed the next working day.

2. Shipping Methods & Delivery Time

• We use trusted courier partners like Delhivery, Blue Dart, DTDC, and India Post for all deliveries.
• Estimated Delivery Time:
• You will receive a tracking link via SMS or email once your order is shipped.

3. Shipping Charges

• Prepaid Orders: Free shipping across India.
• Cash on Delivery (COD): Available with an additional fee.
• Shipping charges (if any) will be displayed at checkout before you make the payment.

4. International Shipping

Currently, we ship only within India. For international orders, please contact us at info@vellurajewellery.com for a custom quote.

5. Delivery Delays

While we strive to deliver on time, delays may occur due to:

• Natural calamities
• Operational issues with courier partners
• Strikes or government restrictions

In such cases, we will keep you updated on the status.

6. Packaging

All products are packed securely in tamper-proof and cushioned boxes to ensure they reach you safely and in perfect condition.

7. Address Accuracy

Please ensure that your shipping address, pincode, and contact number are correct.
We are not responsible for orders delayed or undelivered due to incorrect/incomplete address provided by the customer.

8. Need Help?

For any queries related to your order or shipping, feel free to contact us:
📞 +91 9151167777
📧 info@vellurajewellery.com

1. Return Eligibility

• Returns are accepted within 7 days of delivery.
• Items must be unused, unworn, and in their original packaging.
• Parcel opening video is mandatory for return approval in case of damage:
• We do not accept returns without this video proof under any circumstances.

2. Damaged or Defective Products

• If the product received is damaged or defective:

3. Size Issues / Exchanges

• We offer returns or exchanges for sizing issues up to 2 times only.
• The customer is responsible for paying both sides of shipping charges in such cases.
• Items must be returned in original condition and packaging.

4. Non-Returnable Items

• Earrings and intimate wear accessories are non-returnable for hygiene reasons, unless received damaged (with valid unboxing video).
• Custom or made-to-order items are not eligible for return.